Privacy Policy

Lavasoft Ltd is a leading actor within the IT security field and makes every effort to protect the privacy of the users of the Lavasoft web sites*, software, and mobile apps (the "Lavasoft Sites").* The overall purpose with this privacy policy (the "Privacy Policy") is to advise you ("You") of what type of personal information that Lavasoft collects about You as a result of Your use of the Lavasoft Sites, if any, and describe the limited purposes for which Lavasoft uses, processes and shares such collected information.

Collection of Personal Information

Lavasoft may request that You provide certain Personal Information in order to use certain services or pursue certain activities on the Lavasoft Sites, as further specified below. For the purpose of this Privacy Policy "Personal Information" means any information that identifies You as an individual, including but not limited to Your name, postal address and e-mail address. Lavasoft does not collect any sensitive Personal Information through the Lavasoft Sites, such as social security number, credit card number or other personally identifiable financial information, however please note that certain of Lavasoft's service providers and co-operation partners may collect such sensitive Personal Information in connection with activities that are initiated by You through the Lavasoft Sites, as further detailed below. Those providers and partners, as discussed below, are contractually restricted as to how they may utilize the Personal Information obtained through Lavasoft. Lavasoft is, with the exceptions set out below, the sole owner of the information collected through the Lavasoft Sites and Lavasoft will not share such information with any third party unless to the extent and for the purposes as specified by this Privacy Policy.

Please note that Lavasoft does not control, does not review and has no responsibility for the privacy policies of its service providers or co-operation partners. Lavasoft therefore encourage You to read such service providers' and/or partners' privacy policies thoroughly before You submit any Personal Information to such third party service providers and partners.

Lavasoft will receive certain of Your Personal Information from the aforementioned third party service providers (excluding sensitive Personal Information such as social security number, credit card details and other personally identifiable financial information) and such Personal Information will thereafter be treated in accordance with this Privacy Policy. Further, Lavasoft will receive certain Personal Information (excluding sensitive Personal Information such as social security number, credit card details and other personally identifiable financial information) from distribution partners and resellers of Lavasoft software products in which case such Personal Information will be treated in accordance with this Privacy Policy.

You decide in Your sole discretion whether You want to proceed with any activity on the Lavasoft Sites that requires You to provide Personal Information to Lavasoft and Lavasoft's service providers or partners. Please note, however, that if You choose not to provide the requested information You may not be entitled to pursue the requested activity or otherwise use the full functionality of the Lavasoft Sites.

The web search services provided herein are provided by third parties. For further information on data collection please visit the search provider's privacy policy, as applicable.

Use of Personal Information

Lavasoft will use and process Your Personal Information solely for the following purposes:

Public Information

Please note that any and all information, discussions, opinions, blogs, postings, ideas, feedback and other communications and materials of any kind that You post, upload, submit or otherwise make available within the various forums, centers and communities on the Lavasoft Sites or elsewhere on the Lavasoft Sites will be considered public information and will not in any way be treated as confidential information.

Sharing of Personal Information with Third Parties

Lavasoft will not share Your Personal Information with any third party except as set forth in this Privacy Policy or if Lavasoft receives Your prior permission. Please note in this respect that Lavasoft uses third party hosting service providers for the provision of the Lavasoft Sites and that Lavasoft uses third party service providers for the provision of certain services offered through the Lavasoft Sites, including but not limited to Lavasoft’s e-mail marketing campaigns, provisions of Lavasoft newsletters, press releases and/or special offers.

Lavasoft shares Personal Information with the aforementioned third party service providers, however the Lavasoft service providers are required by agreement to keep any and all Personal Information received from Lavasoft strictly confidential and the service providers have no rights whatsoever to use any such Personal Information in any way other than for the purpose for which it was received by Lavasoft. Accordingly the service providers are not allowed to use any Personal Information received for direct marketing purposes or to share the Personal Information with any other third parties. Further, the Lavasoft service providers are required to adopt appropriate security measures in order to protect such Personal Information from unauthorized access, disclosure and alteration.

We may share your personal information with any of our parent companies and affiliated companies. In addition, we may disclose your personal information with third parties, as follows:

Statistical Information

Lavasoft may further share with third parties aggregate statistical information, i.e. information which does not identify You as an individual, but refers to certain Lavasoft users in aggregate. Examples of such aggregate statistical information include the number of users that downloaded a specific product or number of users that clicked on a particular advertisement.

Security of Personal Information

Lavasoft takes reasonable technical, physical, administrative and managerial procedures, and employs security measures and safeguards to protect Personal Information that is stored on Lavasoft’s servers.

Where Lavasoft has given You (or where You have chosen) a password which enables You to access certain parts of the Lavasoft Sites, You are responsible for keeping this password confidential. We ask You not to share a password with anyone. If you believe Your password or account has been compromised, You must notify Lavasoft immediately at Support.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data; any transmission is at your own risk. Once we have received your information, we will use commercially reasonable technical, physical, administrative and managerial procedures, security measures and safeguards to try to prevent unauthorized access to, and to preserve the integrity and security of, your personal information.

California Privacy Rights

We do not provide Your Personal Information to third parties for marketing purposes. However, if You are a California resident, California Civil Code Section 1798.83 permits You to request, once a calendar year, information regarding the disclosure of Your Personal Information by Lavasoft to third parties for the third parties’ direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2015 will receive information regarding 2014 sharing activities). To make such a request, please write us at: support

Children's Privacy

Lavasoft further recognize the particular importance of protecting the privacy of children and Lavasoft is committed to protecting children's privacy on the Internet. Lavasoft does not generally target children and does not knowingly collect Personal Information from children under the age of thirteen (13). If Lavasoft would discover that a child under the age of thirteen (13) has provided Personal Information through the Lavasoft Sites or if Lavasoft is contacted by a verifiable parent or legal guardian about his or her child's participation on the Lavasoft Sites, Lavasoft will delete the Personal Information about the child from Lavasoft's active user records.

Links to Other Sites

On the Lavasoft Sites You will find various links to the web sites of certain Lavasoft partners as well as offers for such partners' products and services which direct You to such partners' web sites. For the avoidance of any doubt, Lavasoft is not responsible for the content, business practices or operations of such web sites. Please note that these partners have their own privacy policies. If You link to our cooperation partners' websites from any of the Lavasoft Sites we encourage You to read such partners' privacy policies before You submit any Personal Information on their sites. The presence of a link to Lavasoft partners' websites does not constitute or imply Lavasoft's endorsement, recommendation, or sponsorship of the content, goods, or services available through, or contained on, such partners' websites.


Lavasoft uses Cookies to understand how the Lavasoft Sites are being used with the purpose of improving the content and offerings of the Lavasoft Sites. "Cookies" are minor text files that are placed in Your computer's browser with the purpose of storing Your preferences. Cookies do not provide Lavasoft with any Personal Information, however, if you provide Lavasoft with Personal Information through the Lavasoft Sites or elsewhere, such Personal Information may be linked to the data stored in the Cookie. Lavasoft may use Cookies to personalize your experience at the Lavasoft Sites (e.g. to recognize You by name when you return to our site or to remember at Your request user name and/or password for certain user accounts). Lavasoft may further use Cookies to create personalized offers for products and/or services.

In addition to the above, Lavasoft uses Google Analytics, a web analytic service provided by Google, Inc. that uses Cookies in order to analyze how our users use the Lavasoft Sites. The information generated by such Cookies about Your use of the website (including Your IP address) will be transmitted to and stored by Google on servers in the United States according to Google’s privacy policy, which is subject to revision. Google may also transfer this information to third parties when required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate Your IP address with any other data held by Google. For more information about Google's Privacy Policy regarding information collected from partner's sites or apps, click here

You may refuse Lavasoft's use of Cookies by selecting the appropriate settings on Your browser. Please note however, that if You refuse Cookies You may not be able to pursue certain activities at the Lavasoft Site and/or otherwise use the full functionality of the Lavasoft Sites.

Access to and Corrections of Personal Information

In order to keep Your Personal Information accurate, Lavasoft depends on You to amend Your user account(s) to include updated contact details. Registered users may update their user accounts by accessing them electronically through the Lavasoft Sites. If you wish to ascertain which of Your Personal Information Lavasoft stores and/or to which third parties such stored Personal Information have been provided, please send a written request by email to [email protected] or by mail to the postal address of Lavasoft provided below. The request which shall be sent to the attention of Lavasoft's Privacy Agent shall be signed by You and shall include proof of identification such as Your full name, postal address, e-mail address (including previous e-mail addresses that You have used on the Lavasoft Sites). Lavasoft will make reasonable efforts to respond to such requests within one (1) month from receipt thereof, provided however that such request is provided no more frequently than once a year. In the event any incorrect or false Personal Information has been stored relating to You, You may further request Lavasoft to correct, block or delete any such incorrect or false Personal Information.

Please note that if You request that Lavasoft delete certain Personal Information relating to You, You may no longer be entitled to continue to pursue certain activities at the Lavasoft Sites and/or to otherwise use the full functionality of the Lavasoft Sites.

Information Collected by Ad-Aware Web Companion

When you first install Ad-Aware Web Companion, you are asked if you like to share information about your computer with Lavasoft.

With your consent, Ad-Aware Web Companion will gather the information described below. The data will be encrypted locally on your machine and sent securely to Lavasoft where reasonable efforts will be made to secure and protect this data.

Lavasoft will analyze this data to help us improve detection for potentially unwanted programs. That’s it! We will not use this data for anything other than improving how Lavasoft products protect our users.

We won’t share this data with any third parties or use it for marketing purposes. The data will remain at all times with Lavasoft and will be available to authorised staff only purely for research, analysis and statistical purposes whose sole aim is to improve protection for our users.

This action is will be only be completed once. We won’t gather any of your personal information and we won’t create a profile that is tied to you personally As far as our systems and analysis of this data is concerned, you are completely anonymous. You’re under no obligation to share this data but by doing so you will be contributing in a real and meaningful way to make our products better for all.

Data that will be collected:

Amendments of this Privacy Policy

This Privacy Policy will be updated by Lavasoft on a regular basis. We therefore recommend that You check this Privacy Policy periodically for modifications. Lavasoft will indicate when the Privacy Policy has been updated by noting the "Last updated" date at the bottom of this Privacy Policy.

Contact Information

If You have any questions about this Privacy Policy , don't hesitate to contact us.

Last updated: October, 2015.